Terms of Service

These Terms of Service govern your access to and use of the Solnk website, applications, and services, operated by Hong Kong Fenglai Technology Co., Limited ("we," "us," or "our"). Please read them carefully before using our platform. By using our services, you agree to be legally bound by these terms.

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not use our Services.

2. Eligibility and Account Requirements

You must be at least 13 years old to use our Services. By using our Services, you represent that:

• - You are at least 13 years of age
• - You have the legal capacity to enter into these Terms
• - You are not prohibited from using our Services under applicable law
• - Your use of our Services will comply with all applicable laws
• - You will not create multiple accounts to circumvent restrictions
• - You will not allow others to use your account

3. Description of Service and Limitations

solnk provides a social media management platform that allows users to connect multiple social media accounts, schedule and publish content, analyze performance metrics, and manage their social media presence from a centralized dashboard.

Service Limitations

• - Usage limits apply to each subscription tier
• - We may temporarily suspend service for maintenance
• - Some features may not be available in all regions
• - Third-party platform restrictions may limit functionality

4. User Accounts and Security Requirements

Account Creation

You must create an account to access our Services. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Providing false information may result in immediate account termination.

Account Security

• - You are solely responsible for maintaining the confidentiality of your account credentials
• - You must use strong passwords and enable two-factor authentication when available
• - You must notify us immediately of any unauthorized use of your account
• - You are liable for all activities that occur under your account
• - We are not responsible for losses due to stolen or compromised credentials

5. Subscription Plans, Payment, and Billing Terms

Payment and Billing Terms

• - Subscription fees are billed in advance
• - All payments are processed securely through Stripe
• - Refunds are available within 7 days of payment by contacting support@solnk.com
• - No refunds are provided after 7 days from payment date
• - We may change our pricing with 30 days notice
• - Payment is due when charged
• - Failed payments may result in service suspension

Subscription Management

• - You can upgrade or downgrade anytime
• - Cancellation is effective at period end
• - Free trials may be offered at our discretion
• - Usage limits apply to each plan tier
• - Downgrade may result in feature or data loss

6. User Content, Conduct, and Restrictions

Your Content

You retain ownership of all content you submit, post, or publish through our Services. You grant us a limited license to use, store, and transmit your content solely to provide our Services. You are solely responsible for ensuring you have the right to publish and share your content.

Prohibited Conduct

You agree not to:

• - Use our Services for any illegal purpose or in violation of any laws
• - Post content that is harmful, threatening, abusive, defamatory, discriminatory, or promotes violence
• - Violate the terms of service, community guidelines, or content policies of connected social media platforms (Facebook, Instagram, X, LinkedIn, TikTok, etc.)
• - Publish content that infringes on intellectual property rights or violates copyright laws
• - Share false information, misinformation, or engage in deceptive practices
• - Attempt to gain unauthorized access to our systems or other users' accounts
• - Interfere with or disrupt our Services or servers
• - Use our Services to spam or send unsolicited communications
• - Upload malware, viruses, or malicious code
• - Scrape, harvest, or collect user information without permission
• - Impersonate any person or entity
• - Sell, resell, or commercially exploit our Services without authorization
• - Engage in activities that could harm minors or violate child safety regulations

7. Intellectual Property Rights and Restrictions

Our Rights

The Services and all original content, features, and functionality are owned by solnk and are protected by international copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your personal or business purposes, subject to these Terms. This license may be revoked at any time for violations of these Terms.

8. Third-Party Integrations and Payment Processing

Social Media Platform Integrations

Our Services integrate with third-party social media platforms including but not limited to Facebook, Instagram, X, LinkedIn, and TikTok. Your use of these integrations is subject to the terms and policies of those platforms. We are not responsible for the availability, content, or policies of third-party services. You must ensure all content published through our platform complies with each platform's community guidelines and terms of service.

Payment Processing by Stripe

All payment processing is handled by Stripe, Inc., a third-party payment processor. By making a payment, you agree to Stripe's terms of service and privacy policy. We do not store your complete payment information on our servers. For Stripe's privacy policy, please visit: https://stripe.com/privacy

Third-Party Compliance Requirements

• - You must comply with all social media platform community guidelines
• - Content must not violate any platform's terms of service
• - You are responsible for obtaining necessary permissions for content use
• - We cannot guarantee compatibility with future platform changes
• - Third-party outages may affect our Services
• - We may discontinue integrations with little notice due to platform policy changes

9. Termination and Account Suspension

Termination By You

• - You may terminate your account at any time
• - Account deletion is permanent and irreversible
• - No refunds will be provided upon termination
• - You must download your data before deletion

Termination By Us

• - We may suspend or terminate your access immediately
• - Violations of these Terms result in immediate termination
• - Non-payment may result in service suspension
• - We may terminate inactive accounts without notice

10. Disclaimers and Limitations of Liability

Service Availability

Our Services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation of our Services. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, solnk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. Our total liability shall not exceed the amount you paid for our Services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless solnk from any claims, damages, losses, or expenses arising from your use of our Services, your content, or your violation of these Terms. This includes reasonable attorney fees and court costs.

12. Governing Law, Disputes, and Arbitration

These Terms are governed by and construed in accordance with the laws of Delaware, United States. Any disputes will be resolved through binding arbitration or in the courts of Delaware, United States.

Dispute Resolution

• - All disputes must first attempt informal resolution
• - Arbitration is binding and final
• - Class action lawsuits are prohibited
• - Claims must be filed within one year of occurrence

13. Changes to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will notify you of significant changes via email or through our platform. Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@solnk.com

Response Time: We will respond to privacy inquiries within 30 days