Privacy Policy
Last updated: June 2024
Welcome to Solnk! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and services.By using our services, you consent to the practices described herein.
1. Information We Collect
Information You Provide
We collect information you directly provide to us, such as when you create an account, subscribe to our services, or contact us for support. This includesyour name, email address, and billing information.Payment processing is handled by Stripe and we do not store complete payment card details on our servers.You arerequired to provide accurate informationand update it when necessary.
Social Media Account Information
When you connect your social media accounts to Solnk, we collect basic profile information and the necessary credentials to manage and publish content on your behalf as directed by you.You are solely responsible for ensuring you have the right to share this information with us.
Usage Information
We automatically collect information about how you use our services, including your IP address, device information, browser type, and usage patterns.This data is used solely to improve our platform and detect unauthorized access.
2. How We Use Your Information
Service Delivery
- • Provide and maintain our platform
- • Schedule and publish your content
- • Generate analytics and insights
- • Process billing (payment processing handled by Stripe)
- •Monitor for prohibited content and compliance with social platform policies
- •Ensure content meets third-party platform community guidelines
Communication & Support
- • Send service-related notifications
- • Provide customer support
- • Share product updates
- • Respond to your inquiries
- •Send legal notices and compliance information
3. Information Sharing and Restrictions
We do not sell your personal information.We may share your information only in these circumstances:
Service Providers
With trusted third-party services that help us operate our platform, including Stripe for payment processing.All providers must sign confidentiality agreements.For Stripe's privacy practices, visit: https://stripe.com/privacy
Legal Requirements
When required by law or to protect our rights and safety.We will notify you unless legally prohibited.
Business Transfers
In connection with a merger, acquisition, or sale of assets.You will be notified of any change in ownership.
4. Data Security and Limitations
We implement appropriate technical and organizational security measures to protect your personal information.However, no method of transmission over the internet is 100% secure.
Your Security Responsibilities
- •You must keep your login credentials secure
- •You must not share your account with others
- •You must notify us immediately of any suspected breach
- •You are responsible for content you publish through our platform
5. Your Rights and Restrictions
Your Rights
- • Access and update your information
- • Export your data
- • Delete your account
- • Opt out of non-essential communications
Restrictions
- •Data deletion may be delayed for legal reasons
- •Some information cannot be modified after submission
- •Account deletion is permanent and irreversible
- •Backup copies may persist for up to 90 days
6. Data Retention and Processing Limitations
We retain your information for as long as necessary to provide our services.This includes active accounts and a reasonable period after account deletion.
Retention Periods
- • Account data:Duration of active subscription plus 2 years
- • Payment records:7 years for tax and legal compliance (processed by Stripe)
- • Usage logs:90 days for security monitoring
- • Support communications:3 years for quality assurance
7. International Transfers and Compliance
Your information may be transferred to and processed in countries other than your own.We ensure appropriate safeguards are in place to protect your data during such transfers, but cannot guarantee the same level of protection as your home country.
8. Children's Privacy and Age Restrictions
Our services are not intended for children under 13.We do not knowingly collect personal information from children under 13.If you are under 18, you must have parental consent to use our services.If you believe we have collected information from a child, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy at our sole discretion.We will notify you of significant changes by email or through our platform.Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email:[email protected]
Response Time: We will respond to privacy inquiries within 30 days