Help Center

solnk is a comprehensive social media management platform that helps you schedule, publish, and analyze content across multiple social media platforms. Connect your accounts, create posts, schedule them for optimal times, and track performance all in one place.

Creating an account is simple. Click the "Get Started" or "Sign Up" button, enter your email address, create a password, and verify your email. You can also sign up using your Google or social media accounts for faster registration.

• Instagram - Post photos, stories, and reels
• Facebook - Manage pages and groups
• TikTok - Plan and publish video content
• Pinterest - Schedule pins and boards
• YouTube - Schedule videos and manage your channel
• Threads - Schedule posts and replies
• Bluesky - Schedule posts and articles
• LinkedIn - Schedule posts and articles(Coming Soon)
• Twitter/X - Schedule tweets, threads, and analyze engagement(Coming Soon)

Go to Settings > Connected Accounts, click "Add Account", select your platform, and follow the authorization process. You'll be redirected to authenticate with the social network, and once approved, your account will be connected to solnk.

Click "Create Post" from your dashboard, compose your content, add media if desired, select the social accounts to post to, choose a date and time, and click "Schedule". Your post will be automatically published at the specified time.

Yes! When creating a post, you can select multiple social media accounts across different platforms. solnk will optimize your content for each platform's requirements and post simultaneously or at staggered times.

solnk analyzes your audience engagement patterns and provides personalized recommendations for optimal posting times. Generally, weekdays between 9 AM - 3 PM see high engagement, but this varies by platform and audience. Check your Analytics dashboard for your specific best times.

Yes, you can edit or delete any scheduled post before it's published. Go to your Posts calendar, find the scheduled post, and click the edit or delete button. Note that once a post is published, you'll need to edit it directly on the social platform.

• Images: JPG, PNG, GIF, WebP up to 10MB
• Videos: MP4, MOV up to 1GB (varies by plan)
• Documents: PDF up to 50MB (for LinkedIn)
• Recommended image size: 1200x630px for optimal display

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe.

Yes, you can upgrade or downgrade your plan at any time from your Account Settings. When upgrading, you'll be charged the prorated difference immediately. When downgrading, changes take effect at the next billing cycle and you'll receive credit for unused time.

The Free plan lets you connect up to 3 social accounts, schedule 10 posts each month, and store 1 GB of media while still enjoying essentials like timezone customization. Analytics, account groups, market insights, premium support, and upcoming integrations such as Google Drive or Zapier are available when you upgrade to a paid plan.

We offer a 7-day money-back guarantee on all plans. If you're not satisfied with solnk within 7 days of your purchase, contact our support team for a full refund. Refunds are processed within 5-7 business days.

• Post performance: likes, comments, shares, and engagement rates
• Follower growth tracking over time
• Best performing content and optimal posting times
• Audience demographics and interests
• Competitor analysis and benchmarking
• Custom reports and data exports

Analytics data is updated every 24 hours for most platforms. Real-time data is available for recent posts (last 48 hours) on Pro and Premium plans. Historical data is retained based on your plan: 30 days (Free), 90 days (Pro), or 1 year (Premium).

Yes, Pro and Premium users can export analytics data in CSV, Excel, or PDF formats. Go to Analytics > Reports, select your date range and metrics, and click "Export". You can also schedule automated weekly or monthly reports to be emailed.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

Yes, security is our top priority. We use industry-standard encryption (SSL/TLS), secure data centers, regular security audits, and comply with GDPR and CCPA regulations. Your social media credentials are encrypted and never stored in plain text.

To delete your account, go to Settings > Account > Delete Account. This action is permanent and will remove all your data, scheduled posts, and connected accounts. You'll receive a confirmation email before final deletion.

The Media Library is your centralized storage for all images, videos, and graphics. Organize files into folders, tag them for easy searching, and quickly add them to posts. Storage limits vary by plan: 1GB (Free), 50GB (Pro), 200GB (Premium).

• Zapier: Connect with 5,000+ apps for automated workflows(Coming Soon)
• Google Drive: Import and sync media directly(Coming Soon)
• API access: Build custom integrations (Premium plan)(Coming Soon)

Account groups let you organize multiple social media accounts together. For example, create a group for different brands, regions, or campaigns. Schedule posts to entire groups at once and view combined analytics.

Common reasons: 1) Social account disconnected - reconnect in Settings, 2) Content violated platform policies, 3) File size too large, 4) Insufficient account permissions. Check your Notifications for specific error details and resolutions.

This usually happens due to password changes or expired tokens. Go to Settings > Connected Accounts, remove the disconnected account, and reconnect it. Make sure to grant all required permissions during authorization.

Analytics require 24-48 hours after connecting an account to start populating. If you still don't see data, ensure: 1) Your account has public posts, 2) You've granted analytics permissions, 3) The platform's API is operational. Contact support if issues persist.

You can reach our support team via: 1) Email: support@solnk.com,